I got this Gregory backpack for Christmas in 1991. It has been my steady companion for 18 years, hundreds of miles, thousands upon thousands of vertical feet and through more baggage claim turnstyles than I can count. It has been taking it all and is ready for more. Sure, the color has faded some after years of exposure to the sun and weather and at one point a few years ago, I must have ripped the bottom of it somewhat.
So I took it to REI where they took care of shipping it back to Gregory for me to get that rip repaired and what I got back made me a great fan of Gregory’s customer service department. Not only did they patch the rip, but they meticulously searched over every square inch of the pack and added a few stitches here and sewed up a bit there in spots that were starting to fray and show wear.